The contractual partners for the delivery of shipments from the seller Kaleido ecoOffice are GLS, DPD and DHL, but Kaleido ecoOffice reserves the right to choose another delivery service if it will be able to fulfil the order more efficiently.
The GLS service is used to send shipments in Slovenia. Full tracking and all information available at https://gls-group.eu/SI/sl/home
The DPD service is used to send shipments to the territory of EU Member States. Full tracking and all information available at https://www.dpd.com
The DHL Express service is used to send shipments to non-EU European countries and other countries around the world. Full tracking and all information available at http://www.dhl.com/en.html
The estimated delivery time is for information purposes only (not guaranteed) and may vary from country to country and also depends on the distance to the country of destination, road connections and local post quality standards.
The estimated time of delivery does not include the day on which the consignment was dispatched, Saturdays, Sundays, holidays and the time of the consignment passing through customs procedures.
If the customer believes that the package is lost or late, he/she can contact Kaleido ecoOffice via the contact form.
Kaleido ecoOffice will make a request for inquiry only 30 days after the date of dispatch of the customer's order. Inquiries are no longer possible 6 months after the date of shipment.
Shipping cost is automatically calculated by our online calculator and depends on the weight and dimensions of the shipment.
Shipping costs can be calculated before ordering, as the cost will be added to the price of the product before order confirmation. Shipping costs also depend on the place of delivery, so they cannot be determined before you provide us with the required information about the place of shipment.
Shipping costs are not included in the price of the product.
Customs duties are not included in the total value of the order and are paid by the buyer at the place of destination. The payment process is managed by a third party (usually the carrier) and kaleidoshop.si is not responsible for the costs incurred.
We are sorry, but we are unable to reimburse you for shipping costs due to weather delays.
Kaleido ecoOffice does not take responsibility for delays in the arrival of packages shipped to rural areas.
Kaleido ecoOffice does not take responsibility for delays in the arrival of packages due to airport closures or flight delays.
Kaleido ecoOffice sends ordered products all over the world. International orders may require some form of identification before processing. If our online store system does not offer shipping to your country or region where you reside, please send us a message via the contact form so we can verify and possibly add your country or region to our system. If we may not be able to process your order, we will cancel it and refund your payment if the order has already been placed.
Our partner delivers packages to the address entered when placing the order.
You can also choose to deliver to any other name or address. For example, to your place of work. If delivery to a business address is selected, the chosen delivery service will deliver the package to the person authorized to pick up shipments at the company.
If you are not at the intended place at the time of delivery (company, office, hospital, dormitory, etc.), the courier will leave a message with further instructions.
We will inform you via e-mail about possible longer delivery times. In case the longer delivery time does not suit you, you can let us know and we will remove the item from the order or replace it with another one.
Due to the different availability of products, the order can be divided into several shipments. We can ship them in part or all at once.
In case of partial delivery, we will send you the items that are in stock immediately, and the rest when they become available.
If the products are not available 10 days after the deadline stated next to the product, you can let us know that you do not want to wait any longer and we will remove the product from the order and refund any funds already paid.
For items marked as "Delivery time is not known", we do not have information on how fast we can deliver them.
If you will be absent for a few days, you can inform us via the contact form of the desired delivery date. This means that your package will not be sent to the specified address before this date.
When we ship the shipment, we will send you a notification that we have already sent the items to you.