Return Policy – Kaleido ecoOffice
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Return Policy

Return Policy

Right of withdrawal of the consumer from the contract

In the case of distance financial services contracts, the consumer has the right to inform the company within 14 days that he/she is withdrawing from the contract without having to give a reason for his decision or pay a contractual penalty. The communication shall be deemed to be timely if it is sent within the time limit set for withdrawal from the contract.

If the consumer has already received the amount or goods and withdraws from the contract, he/she must immediately, or no later than 14 days from the submission of the message referred to in the first paragraph of the previous article, return the amount or goods to the company.

Reimbursement of payments must be made by the company immediately, but no later than 14 days after receipt of the notice of withdrawal from the contract, except for the amount referred to in the previous paragraph.

The consumer (this applies only to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receipt of the items that he/she withdraws from the contract without having to give a reason for his/her decision. The deadline starts one day after the date of receipt of the items.

The consumer may use this RETURN FORM to withdraw from the contract

The consumer (this applies only to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receipt of the items that he/she withdraws from the contract without having to give a reason for his/her decision. The deadline starts one day after the date of receipt of the items.

Withdrawal from the contract is notified by the consumer via the contact form.

In case of withdrawal from the contract, the consumer returns the received item by mail to the seller's address: Pinocchio d.o.o., Gosposka ulica 1, 3000 Celje.

The return of the received items to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault.

The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller no later than 14 days from the notification of withdrawal from the contract (purchase).

The consumer shall not be entitled to withdraw from contracts for contracts which have as their object a product which has been manufactured to the consumer's exact instructions and which has been adapted to his/her personal needs and which, by its nature, is not eligible for a refund, e.g., which is quickly perishable or the best before period of which already passed. There is no possibility of withdrawal from the contract when purchasing software or audio and video media if the consumer has opened the security seal.

Refunds will be made as soon as possible and no later than within 14 days of receipt of the returned item. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the refund of the payment to the buyer is made in the form of the same means of payment as used in the purchase.

In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with the appropriate compensation, which is determined by the minutes upon return. Discounted purchase is taken into account upon confirmation by the consumer by e-mail. The consumer uses the said redemption only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text).

Important instructions for returning items:

  • When returning items to the seller (Pinocchio d.o.o.), you must enclose the withdrawal form required via the contact form. Also attach a copy of the invoice.
  • The address for forwarding (sending) items to the seller is Pinocchio d.o.o., Gosposka 1, 3000 Celje.
  • We recommend that you use a delivery service that allows you to track the shipment and that the items are properly prepared for transport (you can use the original packaging or other appropriate safe packaging).
  • Shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept redemption shipments.

Return of the item for legal entities

If you want a company account, you accept the terms and conditions that apply to companies. The main difference is in the possibilities of withdrawal from the contract: We enable companies, sole proprietors and other legal entities to return shipments of items under the warranty conditions. The organizations listed above do not have the option to withdraw from the contract within 14 days of receiving the item, without having to state the reason for their decision as is the case for consumers (individuals). Unfortunately, a refund is not possible. Purchases of legal entities are also subject to the General Terms and Conditions of kaleidoshop.si, with the difference in the previously mentioned possibilities of withdrawing from the contract.

For all additional questions, contact us via the contact form. We will be happy to answer you.

Withdrawal of the consumer from the contract for the items from the set

If the consumer decides to withdraw from the contract for one of the items that made up a set, he/she can request a refund. The consumer can return one or more items from the set. Upon withdrawal from the contract for the item from the set, the consumer receives a refund on his/her current account in the amount of the funds paid for the item in question which he/she needs to return.

Warranty

Items have a warranty if stated on the warranty certificate or invoice. The warranty is valid subject to the instructions on the warranty certificate and upon submission of the invoice. Warranty periods are stated on the warranty certificates or on the invoice. You can request the form for returning the item in the warranty period via the contact form if the item has a warranty period written in the description.

Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty, or the information is not known at that time. In the latter case, the customer can contact kaleidoshop.si which will provide up-to-date information.

The warranty certificate is valid even if it is not signed or stamped.

Real fault

When is the defect material? When:

    • item does not have the properties necessary for its normal use or for marketing;
    • item does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him/her;
    • item does not have properties and qualities that have been explicitly or tacitly agreed or prescribed;
    • seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.

Material defects are very rare in practice. If you believe that the purchased products did not have the properties necessary for their normal use or marketing, and in other cases which are defined as material errors by the Consumer Protection Act, and let us know correctly and no later than two months from the day the fault was discovered, you can request us to:

    • rectify a material defect in the product free of charge, or
    • return part of the amount paid in proportion to the material error, or
    • replace the defective product with a new defective product, or
    • refund the full amount paid.

Deliver the product to us for inspection. Please attach the return form to the product (request it via the contact form) so that the process will run faster. In case of a complaint for the purchased product, the buyer returns the product at his/her own expense to the seller. When sending the product to our address, please note that the shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept redemption shipments.

  • In cases where the reported defect is not disputed, the request is granted within eight days of receiving the product for inspection. Otherwise, we will inform you in writing within eight days after receiving the product at the registered office of Pinocchio d.o.o., Gosposka 1, 3000 Celje, that the defect is disputed.

How is the suitability of an item checked?

It is checked with another, faultless item of the same type, as well as with the manufacturer's statements or statements on the item itself.

How is a material defect asserted?

The buyer must inform us of any material defect, together with a detailed description of it, at his/her own expense and within the statutory period, and at the same time allow us to inspect the item. The form for reporting a material defect can be found on the RETURN FORM.

The right to claim a material defect for an item is regulated in more detail by the provisions of the Consumer Protection Act.

We are liable for material defects on new products for 2 years from the delivery of the product.